Crochet Technologies

Mobile devices are emerging as a powerful tool providing phenomenal opportunities to the sales team. These devices offer fantastic opportunities for sales representatives and managers to automate different processes and perform an array of work like checking email and schedules tasks, sharing files, accessing documents and collaborating with their co-workers effortlessly. That’s why every well-developed organization considered mobile applications the most reliable and efficient platform to achieve success in lifting sales. The purpose of providing mobile devices to the sales team is usually getting the deft and diligent performance. Improvement in sales performance depicts that you’re saving the time it takes to get things completed that ultimately ends in financial savings for the business. But, the substantial fact is that you don’t have to settle for just boosting productivity. You have to look for solutions that can aggressively drive more sales and energize your sales teams. And, ...

Whether it’s a small business or an enterprise, everyone faces the common challenge of maintaining lengthy, time-consuming documentation track of records.  For instance,  In the finance industry, customer needs are addressed, cash flow is managed, inventories are conducted, among other things. In the field of medical industries, patients must be partnered with the correct physician, provided reliable services, supplied medication, and given accurate documentation of their medical history.  In law firms, they have to answer client questions, refer clients to a suitable lawyer, handle simple to complex cases, schedule court cases, and perform required documentation of all cases. Well, all these are quite complicated processes that are extremely collaborative and information comprehensive. For smooth and correct implementation of these tasks, you have to choose a system that can complete them in an automated and efficient manner. Case management is the perfect solution to ...

Well-said by a great businessman, “There is only one boss, The Customer.” Any company can find unpredictable obstacles in their path, but those who place their customers’ on top priority can handle them successfully. One of the lessons 2020 has taught businesses is the importance of developing sound relationships with customers. With the strength of strong customer relationships, businesses can stand in the market even in the COVID-19 like situation. This simply depicts to drive successful outcomes in your business, you need to be focused on improving customer services.  When it comes to improving customer services, the CRM system is considered the most effective tool to keep the businesses organized and customers satisfied. The system helps the business to engage their potential customers from anywhere, anytime, or on any device rather than just making them wait over the phone.  How CRM helps in improving customer services: CRM tools are specially designed with a number ...

Digital Transformation is the use of new, fast and frequently changing digital technology utilizing process, people and automation to solve business problems. It is about transforming processes that were non digital or manual to digital processes to enhance business performance through DATA. However, often digital transformation when not implemented correctly could lead to potential disruption in business and result in playing puppets in the claws of the Regulator. This is exactly what happened on August 6, 2020 when the Regulator Office of the Comptroller of the Currency (OCC) fined an American Bank with multi-million dollars as penalty for failure to implement cyber security and digital transformation efficiently before migrating their IT to the cloud environment. Data in excess of 100 MN individuals in the US & almost 6 MN individuals in Canada was exposed to a security breach by an unauthorised access as admitted by the Bank. Millions of American Dollars & the ugly encount...

C ustomers come with expectations and businesses have to innovate newer ways of handling customer queries with more personalised and seamless experience.  Customized experiences, quick response and absolute engagement are the factors that customers expect in return for their loyalty. But contact centers are saddles with manual processes that consume lots of time, disconnected channels, and siloed data.  All these end up with poor customer experience!   Business leaders are expected to drive the daunting tasks of meeting these customers demands with speed, empathy & success. How do you achieve that? The answer is pretty simple:  Automation  If you want to deliver a fantastic customer experience, you must transform your contact center with an innovative platform that lets you swiftly deliver an integrated customer experience across channels and customer touchpoints. This is where  Appian Intelligent Contact Center  can help you. Who is APPIAN? ...

  Until now, enterprises had to code from scratch or purchase a packaged app and then customize it as per unique business requirements. This in turn ends up with a greater cost and time-consuming development process. With  Pega Low Code Development   platform you can create a standard in your business application and drastically cut down the cost of traditional app development and other related operational expenses. What is Pega Low-Code App Development Platform: This platform is a low-code factory approach that enables developers to develop enterprise apps with  low or zero coding stress . Business users, developers, and IT can collaborate, build, and deliver brilliant applications from one comprehensive environment. It provides leverage to organizations to build apps quicker and smarter. It additionally speeds up the customization process of app development and support to the most complex enterprise use cases. Key Features Of Pega Low Code Platform: Enhance...

In this fast-paced time, automation becomes the first priority for organizations to enhance revenue and reduce complexities in business processes. Almost every process within a company can boost productivity, though, every business is unique. How many times have you thought, “I wish this task could be automated, but it is too explicit to our company”? Take a deep breath and brace yourself, because Appian Robotic Process Automation (RPA) can give you the opportunity to customize your automation. What is Appian Robotic Process Automation? Robotic Process Automation (RPA) , is the technology that provides the ability to configure the software by building rules, rather than codes. RPA can respond to particular triggers and simulate many, if not most, human actions. It can automate any repetitive, time-consuming task without replacing the legacy system that an employee might do manually. This enables employees to use their time on more important tasks., Why is Appian RPA becoming popular a...